Help & support
Common issues
This page covers the most common questions and issues users run into.
Why didn’t Trickle propose any time slots?
This usually happens when:
calendar availability impact is disabled
the requested time window has no free slots
constraints in the email are too restrictive
Try relaxing the constraints or checking your availability settings.
Why is this email categorized differently than I expected?
Email categorization focuses on what you need to do, not how the email sounds. Categories can update as the thread evolves.
If you feel like a label is really mismatched, don't hesitate to flag it to our support team!
Why didn’t the Meeting agent join my meeting?
Common reasons:
the meeting wasn’t on your calendar
the link was missing or invalid
the host didn’t admit the agent
recording permissions weren’t granted
Manual join is available for meetings not on your calendar.
Why is my availability different than my calendar?
Availability is affected by:
calendar sync settings
privacy levels
office hours filters
Check calendar sync and availability rules if something looks blocked or missing.
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