Help & support

Troubleshooting

This page helps you diagnose and fix issues before contacting support.

If something feels “off”, start here.

First things to check

Before digging deeper, make sure:

  • your account is connected correctly

  • the relevant feature is enabled

  • the correct calendar or email account is selected

  • the feature is available on your plan (free vs Premium)

Many issues are caused by a setting that’s turned off or scoped differently than expected.

Feature-specific troubleshooting

Scheduling from email isn’t working

Check:

  • Trickle is CC’d on the email (the To: field doesn't work)

  • a default scheduling link exists

If Trickle isn’t included in the thread, it won’t act.

Meeting agent didn’t join

Check:

  • the meeting was scheduled at least 10 minutes in advance

  • the meeting link is present in the calendar event

  • the platform didn’t require manual admission or recording permission

Email categorization isn’t showing

Check:

  • email categorization is enabled for that email account

  • the message belongs to a supported inbox

  • the thread isn’t excluded by account settings

If these steps don’t help, contact support with a short description of the issue.

If things look out of date or feel slow

If information seems outdated, changes aren’t showing up, or the app feels laggy, a local cache issue is often the cause.

Before digging deeper, try this:

Clear your browser cache

  • Refresh the page first

  • If that doesn’t help:

  1. Go to Settings

  2. Click on Support

  3. Click on Clear cache

This can resolve issues like:

  • Events or labels not updating

  • Settings changes not appearing

  • UI elements behaving inconsistently

  • General sluggishness after updates

Clearing the cache does not affect your data or settings.

Still seeing issues?

If clearing the cache doesn’t help:

  • Check whether the feature is enabled

  • Review the relevant settings (calendar, mail, or agent)

  • Look at Known limitations for platform-specific behavior

If something still doesn’t make sense, contact support with a short description of what you’re seeing.

Help & support

Help & support

Help & support

Common issues

Common issues

Common issues